FAQs

Our Store

What are your business/customer service hours?

We are open Monday-Saturday 8:30am-6:00pm PST, and during major holidays may be delayed. Any inquiries received on days we are closed will be answered in the order it was received on the following business day.

How can I contact you?

You can contact us with Whatsapp at +8619186344996 . You can also email us at jillwishdress@gmail.com
or you can start a Live Chat with us.

Do you have any store locations?

Jillwish is an online only company so unfortunately there are no stores you can visit.

Why choose Jillwish?

Jillwish was founded in 2012. Adhering to the concept of Creating the finest dresses at affordable prices. She has served hundreds of thousands of users and provided them with considerate services, which has won unanimous praise from hardworking customers.

Can I change my order?

We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

How do l change my shipping address once my order is placed?

Please contact us for modification before we have marked the shipment. If we have already shipped, we cannot modify it.

Delivery

When will the order be shipped?

After you place an order, we will confirm whether the warehouse has the goods or not. If the goods are in stock, we will arrange to ship them within 48 hours. Orwe need to arrange production, please see the details of our production time below.
SKU Production Time
SF Series(e.g.SF000) 7-12 Days
SS Series(e.g.SS000) 15-20 Days

30-40 Days

SW Series(e.g.SW000) 30 Days
Note:You can find the SKU on the product page where you placed you order. If you have any questions, please contact us.

What is the estimated time for delivery?

Estimated Receiving Time = Production Time + Shipping Time
Normally, it takes about 5-7 business days. If you choose expedited shipping, it will take about 3-5 business days. While this time will be longer in our peak seasons or during major holidays. If your order is in urgency, you can contact our serviceto check if your date is available.

What is the shipping cost?

At Dreamyvow, we offer four shipping methods. (Free/19.99/29.99/39.99), the specific shipping fee is calculated based on your order, it will be affected by the weight of the goods, country and the shipping method.

How can l track my order?

You can see your tracking number in your order information.And you will use one of the following options to track your package:
4PX: http://track.4px.com/#/
Airmail: https://www.17track.net/en
CNE: https://www.cne.com/english

Size & Product

Will my item be exactly the same color as what is shown on your website?

Our product online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

What is the best way to choose my size?

Please kindly refer to our size chart to choose the correct size. If your measurements align with our size chart, l suggest you choose standard size. If your measurements cannot be found in the size chart, i recommend you choose custom size to ensure the dress fits you.

Can you customize it according to the pictures I sent?

Yes. We accept customization according to pictures. Because we need to make patterns, purchase fabrics, cut and make according to the pictures you provide, the production cycle takes 30-35 days. If you need to customize according to pictures, please provide at least 4-5 pictures and contact our customer service.

Do you accept style modifications?

Sorry, we do not accept any modifications to the style.

Order

Can l pay on delivery？

Unfortunately, we do not offer cash on delivery as a payment option. We kindly ask that you complete the payment through our online payment methods for a smooth and secure transaction.pane content

How can I track my order status?

Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email .
Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Why the processing time is so long?

Sorry to confuse you. Since our products are made to order, we need some days to prepare it and another 3-10 days to ship it. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.

Can I change/cancel my order?question

Please contact us for change/cancel the order before we have marked the shipment. If we have already shipped, we cannot change/cancel it. Please refer to our return and exchange policy for details.

Is my payment secure on Jill Wish website?

We have appropriate organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
When you want to know more security information, please refer to our privacy policy.